Chúc mừng Tết Trung Thu 15% off everything Shop the sale

Login As User

Let staff browse the board as a member, see exactly what they see, and leave a record of every second of it.

Updated
Version 1.1.0 Patch Level 3
XenForo 2.3.0+
Free No account needed

Released Sep 25, 2026 · 3 versions available

Screenshots

6 images · click to enlarge

Description

Support add-on that lets permitted staff browse the board as another member — seeing exactly the pages, permissions, unread state and error messages that member sees — without ever asking for their password. Every switch is recorded, every live session is visible, and every session ends on its own.

The problem it solves is the one every support queue has: a member reports something that cannot be reproduced from a staff account. Rather than guessing at permissions or asking for credentials, a staff member switches into the account from wherever they already are — the staff bar, the member's profile, a post they wrote, or the Admin CP user list — reads what they read, and switches back.

Accountability is the whole point, not a bolt-on. One row is opened when the switch happens and closed when it ends, and that single row is both the live-session record and the permanent audit entry — so "who is browsing as whom right now" and "who browsed as whom last March" can never disagree. It records both usernames, both user IDs, the staff member's IP, an optional reason, the duration, and exactly how the session ended, out of ten distinct outcomes. Usernames are stored alongside the IDs on purpose: an audit log that goes blank when an account is deleted is at its least useful precisely when it is needed most.

Containment is enforced rather than trusted. Sessions expire on a timer, staff re-enter their own password before taking over an account, administrators can never be impersonated at all, nobody can hold two impersonations at once, and an administrator can terminate anyone's live session from the Admin CP. By default the visit also leaves no trace on the member's own account — they are not pushed onto the online list, their unread threads stay unread, and their alerts stay unread.

No reviews yet.

No questions yet. Ask about compatibility, setup or anything the description doesn't cover.

Support Options

License Agreement

Understanding your rights and obligations when purchasing our add-ons.

View License Agreement

License information

  • Use on one XenForo installation
  • Free updates, no renewal needed

You May Also Like

Login As User

Free
Download v1.1.0 Patch Level 3