Refund Policy

Effective Date: August 15, 2025

Our Commitment

We stand behind the quality of our XenForo add-ons and want you to be completely satisfied with your purchase. This Refund Policy outlines the circumstances under which refunds are available.

Refund Eligibility

Eligible Circumstances

We offer refunds in the following situations:

Technical Issues

• The add-on fails to install properly due to software defects
• Critical functionality doesn't work as described
• The add-on causes significant compatibility issues

Misrepresentation

• The add-on doesn't perform the core functions described
• Significant features advertised are missing or non-functional

Non-Eligible Circumstances

Refunds are not available in these situations:

• Change of mind or no longer needing the add-on
• Compatibility issues with heavily modified installations
• Incorrect installation or configuration
• The add-on doesn't match your design preferences

Refund Timeframe

• 30 days from the date of purchase for most products
• 14 days for heavily discounted items
• 60 days for annual subscriptions or high-value purchases

Refund Process

1. Submit a Support Ticket: Go to our support system
2. Provide Information: Include your order number and reason for refund
3. Review Process: We will review your request within 2-3 business days

Contact Information

For refund requests or questions about this policy:

Support System: Submit a refund request
Email: [email protected]