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Troubleshooting

Error messages, missing features and changes that don't show: what they mean and how to fix them. · 15 articles

A button does nothing, an overlay never opens, a picker stays blank. These are JavaScript problems, and the browser console tells you which.

  • 1 · Open the browser console
  • 2 · What the common errors mean
  • 3 · Rule out your browser
4 min read · Updated Sep 27, 2026 Read guide

If impersonated browsing still appears online or updates last activity when using DigitalPoint/Cloudflare, update to Login As User 1.1.0 Patch Level 3 and check the suppression set...

  • 1 · Check your version
  • 2 · Update to Patch Level 3
  • 3 · Verify online-suppression settin...
  • 4 · Test with a Cloudflare-enabled e...
1 min read · Updated Sep 27, 2026 Read guide

The add-on is not in the list, requirements are not met, files have unexpected contents: the errors you are most likely to meet when installing, and the fix for each.

  • 1 · The add-on does not appear in th...
  • 2 · "This add-on is already installe...
  • 3 · "… requires …" or "may not meet...
  • 4 · Missing files or files with unex...
4 min read · Updated Sep 27, 2026 Read guide

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