Getting Help with Your XenForo Add-ons

Welcome to our help center! Here you'll find resources to help you get the most out of your XenForo add-ons.

Quick Start Guide

1. Downloading Your Add-ons

After purchase, you can download your add-ons from your license dashboard. Each license includes:

• The latest version of the add-on
• Installation files
• Documentation (when available)

2. Installation

Most add-ons can be installed through your XenForo Admin Control Panel:

1. Go to Add-ons in your Admin CP
2. Click Install/Upgrade from archive
3. Upload the downloaded .zip file
4. Follow the installation wizard

3. Configuration

After installation, configure your add-on through:

• Options → Look for the add-on specific options
• Setup → Check for any setup requirements
• Permissions → Set user permissions as needed

Common Issues

Installation Problems

Error: "Add-on could not be installed"

• Ensure you're uploading the correct .zip file
• Check that your XenForo version is compatible
• Verify you have proper file permissions

Missing Dependencies

• Some add-ons require other add-ons to function
• Check the product description for requirements
• Install dependencies before the main add-on

License Issues

"Invalid License" Messages

• Ensure your domain is properly licensed
• Check that your license hasn't expired
• Verify you're using the correct license key

Performance Issues

Site Running Slowly After Installation

• Clear your XenForo caches
• Check for conflicting add-ons
• Review server requirements

Contact Support

If you can't find the answer to your question here, don't hesitate to contact our support team:

• Support Tickets: Create a ticket
• Response Time: We aim to respond within 24 hours
• Business Hours: Monday - Friday, 9 AM - 5 PM EST

Our team is here to help you succeed with your XenForo community!