Help & Support
Help with your D.C Style add-ons: setup guides, downloads, licenses and billing, and support tickets answered by the developer.
Most questions about D.C Style add-ons already have an answer in our guides, and the rest reach the developer who wrote the add-on. This page shows where to find help for each kind of question.
Setting up an add-on
The Knowledge Base has a guide for every step, written for forum owners rather than developers:
- How to install a XenForo add-on, and how to upgrade one when a new version is out.
- Installed an add-on but nothing shows up? covers permissions, options and widgets.
- Common add-on installation errors explains the messages you might see while installing.
- Each add-on has its own setup guide in Add-on Guides.
Downloads and licenses
Free add-ons download straight from their product page, with no account. Premium add-ons download from My Licenses once you've bought them, along with every earlier version you're entitled to. Download your add-ons explains both.
Each license covers one live forum plus private test copies of it. You set your forum's domain on the license's Domain tab. What your license covers has the details, and the License Agreement has the full terms.
Payments, invoices and refunds
Every order has an invoice in Orders & Invoices, ready to download as a PDF. Each invoice has a Billing question or refund link. It opens a support ticket with the order number already filled in.
See Paying with PayPal or crypto for how payments work, and our Refund Policy for when you can get your money back.
Open a support ticket
When the guides don't answer your question, open a support ticket. Every reply stays in one thread tied to your account, and we email you when we answer.
- When we answer: Mon-Fri, 8am-5pm ICT, in English. We usually reply within 1 business day.
- What to include: your XenForo version, the add-on version, the exact error and a link to the page where it happens.
- What to leave out: passwords and your
src/config.php. If we need access to your forum, we'll ask and explain why.
Get help fast lists the details that let us solve a ticket in one reply.
Before you buy
Ask on the add-on's Questions tab, so other customers can see the answer too. For anything else, such as custom work or partnerships, use the contact page.
Can't find what you need? Open a support ticket and tell us what you're trying to do.
